Refund Policy
Thank you for choosing MGL Enterprises Inc. for your online learning needs. We are committed to providing you with high-quality educational content and exceptional service. Please review our refund policy below to understand our procedures and your rights.
Pricing and HST
All prices for our online courses are listed in Canadian Dollars (CAD) and are subject to Harmonized Sales Tax (HST) where applicable. The total amount payable will include the course fee plus any applicable HST.
Refund
Course Access and Refund Eligibility
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30-Day Satisfaction Guarantee: If you are not satisfied with the course within 30 days of purchase, you may request a full refund. To be eligible for a refund, you must:
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Have completed less than 20% of the course content.
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Request the refund within 30 days of your purchase.
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Not have requested a refund for any other course in the past 12 months.
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No Refunds After 30 Days: Refund requests made after 30 days of purchase or for courses that have been more than 20% completed will not be processed.
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Technical Issues: If you experience technical issues that prevent you from accessing the course, please contact us immediately. We will work to resolve the issue and, if unresolved, we may issue a refund if it is determined the issue was on our end.
How to Request a Refund
To request a refund, please send an email to projects@mglenterprisesinc with the following information:
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Full name
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Order number
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Course name
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Reason for refund request
Refund Processing Time
Refund requests that meet the criteria will be processed within 10 business days from receipt of the request. The refund will be issued to the original payment method.
Contact Information
For any inquiries or issues related to refunds, please contact us at:
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Mailing Address: 767 Barrydowne Road, Unit 204-x, Sudbury, ON P3A 3T6
Customer Disputes
If you have a dispute regarding our refund policy or any other service-related issue, please follow these steps:
Contact Us First
Reach out to our customer support team using the contact information above. We will make every effort to address your concerns promptly and fairly.
Alternative Dispute Resolution
Should a resolution not be achieved through our internal processes, you may contact the Consumer Protection Agency in your province or seek advice from a third-party mediation service.
Legal Action
As a last resort, you may pursue legal action through the appropriate legal channels in accordance with Canadian law.
Date
This refund policy was created on September 13, 2024.